Privacy policy

1. Who is responsible

ONE operates this website at onedentalchair.com and decides why and how the personal data described below is processed. In the language of the General Data Protection Regulation, we are the data controller.

For any question about this policy, or to exercise any of the rights in section 8, write to hello@onedentalchair.com. A person reads that address.

2. What counts as personal data

Personal data is any information that identifies you, or could identify you when combined with other information — your name, your email address, your phone number, your practice, your IP address. Information that cannot be linked back to a person, such as a count of how many people visited a page, is not personal data and this policy does not cover it.

3. What we collect

What you tell us. When you send an enquiry, the form requires four things: your name, your email address, whether you are a practitioner, a dealer or a clinic owner or manager, and whatever you write in the message. Three more fields are optional and the form sends without them — your phone number, your practice or company, and your country. The role field exists so your enquiry reaches the right person; nothing else is done with it. A phone number is used to call you back about your own enquiry, and for nothing else: we do not call people who did not ask us to, and the number is not passed on. Nothing on this form is required beyond what is needed to reply to you, and we would rather you left a field blank than filled it in with something untrue.

What the server records. Like any web server, ours writes a log line for each request: the IP address, the time, the page requested, the browser's user-agent string, and the page you arrived from if your browser sent one. These logs exist to keep the site up and to spot abuse.

What we do not collect. There are no accounts on this site, so there are no passwords. Nothing is sold here, so no payment details are ever entered, and we would not know what to do with a card number if you sent one. We do not buy contact lists, we do not build profiles, and we do not make automated decisions about you.

4. Why we process it, and on what basis

• To answer your enquiry — because you asked us to, and because taking steps at your request before any contract is the lawful basis that covers it (Article 6(1)(b)).
• To keep the site running and secure — server logs, on the basis of our legitimate interest in a working, un-abused website (Article 6(1)(f)).
• To comply with the law — where we are required to keep or produce something (Article 6(1)(c)).

If we ever want to use your address for something you did not ask for — a newsletter, say — we will ask you first, separately, and you will be able to change your mind at any time without it affecting anything else.

5. How long we keep it

• Enquiries: for as long as the conversation is live, and then for up to two years, because a practice that asked about a unit this year often comes back to the same thread the next.
• Server logs: up to six months.
• Anything a law requires us to keep: for as long as that law says, and no longer.

Ask us to delete your enquiry sooner and we will.

6. Who else sees it

As few people as possible. Your data is seen by the person answering you, and by the suppliers that make the site work — the company hosting the server, and the service that delivers our email. They act on our instructions under a contract, they may not use your data for their own purposes, and they are named on request.

Where an enquiry concerns a unit in a market served by a distributor, we may need to pass it on so someone local can help you. We will tell you before we do that, in the reply, and you can say no.

We do not sell personal data. We do not share it for advertising. If we were ever compelled to hand something over by a court or a public authority, we would comply only to the extent we actually had to.

7. Where it is processed

We keep processing inside the European Economic Area wherever we can. If a supplier processes data outside it, that transfer is covered by an adequacy decision or by the European Commission's standard contractual clauses. You can ask us which applies.

8. Your rights

Under the GDPR you can ask us to:

• Show you what we hold about you, and give you a copy.
• Correct anything that is wrong or out of date.
• Delete it, where we have no overriding reason to keep it.
• Restrict what we do with it while a dispute is resolved.
• Port it — receive it in a machine-readable format, or have it sent to someone else.
• Object to processing we base on legitimate interest, including at any time and for any reason.
• Withdraw consent you have given, at any time.

Write to hello@onedentalchair.com. We will answer within one month. There is no charge, and we will not ask you why.

If we get it wrong, you can complain to your national data protection authority. We would rather you told us first and gave us the chance to fix it, but that is your choice, not a condition.

9. Cookies

This site sets no cookies. There is no analytics script, no advertising pixel, no social embed and no consent banner — because with nothing to consent to, a banner would be theatre. Your browser stores nothing from us beyond its ordinary cache.

If that ever changes, this section changes with it, and anything beyond strictly necessary storage will ask your permission first.

10. Keeping it safe

The site is served over HTTPS. Access to enquiry data is limited to the people who need it. Software is kept up to date and backups are taken. Nobody can promise perfect security, and any promise like that should be read with suspicion — but if a breach ever put your rights at risk, we would tell the supervisory authority within 72 hours and tell you without undue delay.

11. Children

This site is aimed at dental professionals and the businesses that supply them. It is not directed at children and we do not knowingly collect their data. If you think a child has sent us something, tell us and we will delete it.

12. Changes

We may update this policy — usually because the site changed, occasionally because the law did. The current version always lives at this address and carries the date it was last changed at the top. If a change materially affects how we handle data you have already given us, we will contact you directly rather than rely on you re-reading this page.